PickaSweet @ Toffeeworld
We try to offer our p&p charges to be as fair as possible, many of our competitors offer lower or even free p&p but as we all know, no one will deliver goods for free so they hide there p&p within there goods prices, we have listed below our charges but if you find any of our competitors within the UK offering a lower price for your goods with combined goods and p&p charges, let us know and we will review our prices to fall in line or better wherever we can.
We guarantee to ship/send your goods/order (subject to stock availability) within 1-5 working days of your order cleared payment depending which delivery service option you choose at check out.
PLEASE NOTE! If you use your Pay-pal account to make your order payment then under the pay pal rules We MUST Dispatch your order/goods to Your provided Confirmed Pay Pal address - if you add a different address we reserve the right to delay your order or/and ship your order/goods to your confirmed Pay-pal Address - if you prefer your order sent to a different address then don't use or log in to your pay pal account - use a credit or debit card to may via pay pal.
We offer our Silver Standard Dispatch & Delivery service where we aim to dispatch all orders out within 2-3 working days via royal mail 2ND class post/delivery or 3-5 day courier service(details prices shown below) or if your order is urgent you can upgrade to our Gold fast dispatch & delivery service where we aim to dispatch all orders out within 1-2 working days via Royal mail First Class post or recorded first class post up to approx 3kg in weight and all orders over 3kg in weight are usually sent via 24-48 Hour Tracked courier service.
U.K Delivery- (BT Postcode) Delivery P&P prices are as follows - Subject to change without notice;
Silver Standard Dispatch & Delivery prices / Fast Dispatch & Delivery prices
(subject to change without notice.)
Your shop price bands p&p -------------Economy/Standard/Express/Remote postcodes.
£0.00 - £9.98 p&p = £3.99 / £4.99 / £5.99 / £7.99
£9.99 - £19.98 p&p = £4.99 / £5.99 / £6.99 / £8.99
£19.99 - £99.98 P&P = £5.99 / £6.99 / £8.99 / £11.99
£99.99 - £149.98 P&P £7.99 / £8.99 / £9.99 / £10.99
£149.99 - £199.98 P&P £8.99 / £9.99 / £10.99 / £15.99
£199.99 - £499.99 P&P £9.99 / £10.99 / £11.99 / £18.99
ABOVE PRICES SUBJECT TO CHANGE WITHOUT NOTICE.
Prices and delivery service shown above (EXCLUDES N.Ireland and some UK islands may exclude some remote postcode areas) Royal mail/BT postcode required or additional charges for delivery may apply.
Please note that we no longer ship our goods outside the UK
Please do not place any orders if your delivery address is outside the UK.
Postage & Delivery Prices shown above and are current from March 2011
Standard Silver p&p charges/service
Please note this service is best used if your order id NOT urgent as depending on how busy we are can take 1-5 working days to dispatch your order on this service by a 2nd class 2-5 working day courier service.
Our current charge is from 1.29p . see above for full standard silver prices and delivery charges.
orders are usually Sent via Royal Mail 2ND class post or 2-5 day courier, (small amounts/items usually sent as flat packs which are mostly letter box friendly and most orders over 750g - 3.5kg are usually sent via royal mail second or first class recorded delivery, LARGE DELIVERY ORDERS OVER 3kg-3.5kg ARE USUALLY SENT VIA 3-5 day courier.
please allow up to 5 working days for your goods to arrive from your dispatch confirmation e-mail date before contacting us and up to 7 working days over busy periods such as Xmas, valentines, Easter, mother/fathers day and any postal strikes, if we expect long delays for your goods to be shipped/dispatched due to any of the above reason or other reasons that may occur we will e-mail or Phone you within 24 hours of your order payment.
IS YOUR ORDER URGENT?
We strongly recommend you upgrade at checkout to our gold Fast dispatch delivery service
If you require your goods/order fast tracked to our packing and shipping dept and dispatched via Royal mail First class post/recorded delivery or Via UPS/TNT/DHL/City Link or other reliable courier 24-48 Hrs delivery service then upgrade your delivery service at the checkout to our
EXPRESS FAST DISPATCH WITH 1-3 WORKING DAY DELIVERY SERVICE.
Please note this service does Not guarantee any delivery dates or times only that we will prioritize your order to dispatch asap usually same working day or next day working day via a first class delivery service to give your order the best chance of arriving in good time however we do strongly recommend you choose this service if you require your goods dispatched asap via a first class delivery service.
Over 99% of all our EXPRESS FAST DISPATCH/DELIVERY SERVICE orders are shipped out same day or next working day, in most cases if you place and pay for your order before.45am it will be shipped out the same day or next working day but allow a few days extra for busy periods and if ordered over the weekend orders are usually shipped the following MON/TUE. (please note we have all our parcels collected for fast shipment on Mondays to Fridays, and anything ordered after 10.45am will usually be shipped out the next working day, if ordered FRIDAY after 10.45am and over 3kg 0r you may have until 2.30pm if under 3kg - THIS also applies to orders received over the weekend or any Bank holiday weekends your order will usually be shipped out on the following Monday / Tuesday/wed.)
Please note that all our p&p prices shown on our website are for U.K. mainland delivery addresses only and may be subject to change without notice and may exclude some remote postcodes/areas.
Please allow up to 5 working days from your confirmation of delivery e-mail for your goods to arrive before contacting us and up to 7 working days over busy periods such as Xmas, valentines, Easter, mother/fathers day and any postal strikes or backlogs/delays caused by poor weather conditions which may effect courier deliveries or any other major issues/problems which may cause delivery to be effected, if we expect long delays of more than 7 working days for your goods to arrive due to any of the above reason or other reasons that may occur we add a note/message in your order confirmation/dispatch/shipment e-mail send you at the time/day of your order packed ready to be and/or shipped and we may add post messages on our home page and/or this page and may add in your confirmation of order received email, in most cases if you place and pay for your order before 3 pm it will be shipped out the same day and should be with you the very next day. (please note we have all our parcels collected for fast shipment on Mondays to Fridays, and anything ordered between 1pm Friday and 1pm Monday will usually be shipped out on Monday / Tuesday.) Please note that all our p&p prices shown on our website are for U.K. mainland delivery addresses only and may be subject to change without notice at any time.
Please note that we cannot guarantee any delivery times/dates, only that your goods will be shipped We will contact you within 1-2 working days if any of your items are out of stock/ no longer available and arrange a suitable replacement or refund for items not provided/sent.
-if your order is important or urgent please email us at ; email@example.com or add a note in your order notes section at time of your checkout - we may be able to speed up your dispatch or send via next day special delivery but this may incur extra postage costs and is subject to courier availability.
PLEASE ALSO NOTE; that any edible food/sweets item orders that do not arrive in time for your events / special occasion/ set date/time may NOT BE RETURNED as we are unable to accept any food items for the purpose of re-sale due to Health and Hygiene Regulations - other non food items may be returned if not required but you must notify us in writing within 7 days of your goods arriving and return them within 14 days at your own cost including packing materials and postage/delivery via a recorded/tracked method of delivery their may also occur a re-stocking free of 5% of your order value and additional courier collection charges if we need to arrange a collection of your unwanted parcel/items, unless we have sent an in correct order or there is any damage/faulty goods which you must retain all goods unopened/used with all packing materials they arrived in and report to us asap, within 7 working days of delivery date via e-mail with brief description of your order issue/problem and send from your order confirmation e-mail sent at the time of your order which includes you order/invoice number and full order details. please remember that we only state we will dispatch your goods within 5 working days and when we sent are in the hands of our courier services which can take 1-5 working days to arrive and long delays by royal mail can take up to 14 working days.
Any missing items or in-correct orders or any damaged goods must be reported to us via e-mail asap within 7 days of receipt, please do not destroy any damaged or in-correct orders until we have replied as we may require items to be returned.
You must allow up to 21 days from your order date for any items/orders to arrive before we can offer any refunds/replacements to be sent as Royal mail will not accept any parcel to be lost until 15 working days from the expected delivery date as passed.
Please also note that we cannot be held responsible for any parcel/goods/order that does not arrive in time for your required event/time frame or is delayed/lost in transit - we cannot offer any compensation for any of your costs other than to offer a full replacement or a full refund in the event of your parcel not arriving after the couriers set claims time frame.
All the above does not include exclude your statutory rights.
Please make sure you read any listings of any items you commit to purchase so you are fully aware of the item/s you are buying as we cannot accept any replacements/returns if you order a in-correct item to what you are expecting, also please note that some listings/items display the manufacturer's original jars/box/case/packs etc but are not always what you are buying as many of our listings are sold in the form of weigh out bags from the jar/box etc and will not include the original jars/boxes/case or any original packing materials also please be aware that many of our retail sweets are subject to change in colour/taste/size/shape/ingredients without notice/warning as many are hand made traditional sweets which can change per batch made which can effect the shape/texture/colours and/or the ingredients also the wrappers/packaging/design of packaging is subject to change without notice, also due to new government recommendations introduced July 2010 many sweets are no longer containing artificial colours and/or flavors or some "E" numbers which will and does have a impact on the colour/taste/shape/texture of sweets. We reserve the right to send a similar colour/shape/sized sweet or a different sweet/brand/make/size/colour/shape/packaging from the one shown in our images if we are out of stock on the ones ordered unless you add a note at checkout requesting no alternatives to be sent in which case we will attempt to contact you by your provided contact phone number/email address to inform you have any out of stock products/delays.
If any of the above is important to your requirement's please check with us for details of our current stock.
PLEASE NOTE; If your sweets are required to be a certain colour/mix/size/shape etc for any special occasions/events especially Wedding favors/ Valentines/ Anniversary's, Birthdays, Xmas presents etc, please either email us to check your requirements or phone and add notes in your notes to seller option box at time of your order as we cannot replace products after sent for any of the above reasons unless pre arranged and approved by our Sales/customer service team.
Please note that all our sweets are sent well within the products BB4 Dates unless stated different on the product listing page which we advise you read clearly in full before making your purchase, also on items reduced to clear or on special reduced/discounted prices the may be (if shown on the product listing) due to the product passed its BB4 date which can vary in length and is usually stated on the listing and/or the products sent - BB4 Dates are only an approx manufacture guide to when a product is deemed to be still at its very best and in most cases - more so with sweets food products with BB4 Dates a perfectly fine to eat/consume several months passed a BB4 Date and even as long as 18 months or more with some sweets subject to correct storage/packing.
We will always test/check any products we send/supply/sell which are long passed the BB4 date to make sure they are still fit for eating and of a good standard as the products should be/taste.
The image and summary details have been prepared for illustration and information purposes only. On occasion the actual product may differ from that shown.
Whilst we have taken every care in preparing this summary and believe it to be accurate, it is not a substitute for reading the product packaging or label prior to use. You should note that products and their ingredients are subject to change. If you do require precise ingredient information you should consult the manufacturer, whose contact details will appear on the packaging or label.
PickaSweet/Toffeeworld is therefore unable to accept liability for any incorrect information. Where this description contains a link to another party's website for further information on the product, please note that PickaSweet/Toffeeworld has no control over and no liability for the contents of that website.
We CANNOT Guarantee the weight/size/shape/colour/flavour/taste/ingredients of any sweets/chocolate products as these are all subject to change without notice by the manufactures at any time, this also applies to wrappers/packaging/design/logos/images /colours/shades etc
We reserve the right to replace/substitute items in your order for a product as close as we can to your original order if we are out of stock of any items on your order - unless you add a note at checkout stating not to substitute any products on your order without contacting first.
We will always try to contact you for large amounts/short falls/issues whenever possible.
Please also note we cannot guarantee any products ingredients is correct and we make no guarantees of products not containing nuts/nut trace/soya/milk/gluten/gelatine - pork/beef etc - we only try our best to add as much info as possible to our listings as per information provided by the suppliers/manufacturers - if you have any special requirements please always email us first to check any details/latest information on products.
Please send us an e-mail from your confirmation of your order e-mail if you have any problems/questions regarding your order placed/paid for and we will reply asap usually within 24 hours.
Please send us an e-mail from your confirmation of your order e-mail if you have any problems/questions regarding your order placed/paid for and we will reply asap usually within 24 hours. Please do NOT open/break the seal on any weigh out bags/packet/boxes of sweets if they arrive not as you would expect/damaged/crushed/broken etc - please leave full contents in the original sealed bag and e-mail us with full details of any issues/problems and we will address the matter asap.
Please note that in the event you receive a in-correct item or you are not pleased with your order and require a exchange or refund you agree that you will contact us asap within 7 working days and retain the goods and all original packaging you also agree that you will arrange the return of the un-wanted goods and if the issue is our fault we will credit your account with your full return postage costs to be returned via royal mail 2nd class recorded delivery or if you prefer we can arrange a courier to collect the parcel on a weekday suitable to you at your home or workplace - please note upon the return of the goods we will arrange full refund and any postage costs paid and agreed by us in writing/email - all refunds will be made within 30 days or as soon as goods arrive back to our returns address.
We do not pay for returns if you simply change your mind or just no longer require the goods, we also do not refund the original shipping costs incurred to send your goods unless it is our mistake or you are returning items no longer required or sent in error where you must inform us within 7 days via email and retain all packaging and the goods, We will either arrange a free collection or in some cases send a returns label for you to apply and return to your local collection/returns point/RM post office - or return them your self in person to our shop or via a courier service of your choice at your cost - We will pay the returns cost if this is agreed before returning the items.
Please also note that all returns should be made asap usually within 14 days no later than 21 days from recept of the goods and all refunds will be paid asap upon the items safe return - usually within 72 hours.
Please note that we are a UK based business and due to the high costs we do NOT ship any of our goods anywhere outside the UK.